Refund policy – Cocoa Media

Refund policy

At Cocoa Media, we are committed to delivering high-quality digital services and ensuring client satisfaction. As our services involve time, expertise, and customized solutions, this Refund Policy explains the conditions under which refunds may or may not be issued. By purchasing our services, you agree to the terms outlined below.

1. Nature of Our Services

Cocoa Media provides customized digital services, including but not limited to:

  • Website Design & Development
  • E-commerce Development
  • Search Engine Optimization (SEO)
  • Digital Marketing
  • Social Media Marketing
  • Branding & Graphic Design
  • Content Creation
  • Website Maintenance & Support
  • Custom Web Applications

Since these services are tailored to each client’s specific requirements, they are generally non-refundable once work has commenced.

2. Advance Payments

Advance payments are used to reserve project resources, initiate planning, research, design, and development activities.

Therefore, advance payments are non-refundable once the project has started.

3. Eligibility for Refunds

A refund may be considered only under the following circumstances:

  • Cocoa Media is unable to commence the project due to reasons solely within our control.
  • Duplicate payments made by the client.
  • An incorrect amount has been charged due to a billing error.

All refund requests are reviewed individually and processed at our sole discretion.

4. Non-Refundable Services

Refunds will not be provided for:

  • Completed project milestones
  • Website design or development work already performed
  • Graphic design services
  • SEO services already delivered
  • Digital marketing campaigns already executed
  • Social media management services already rendered
  • Content writing or creative work already completed
  • Domain registration fees
  • Hosting charges
  • SSL certificates
  • Third-party software, plugins, themes, APIs, or licenses purchased on the client’s behalf
  • Consultancy or strategy sessions

5. Project Cancellation

If the client decides to cancel a project after work has commenced:

  • Payments made for completed work remain non-refundable.
  • The client will be responsible for paying for all work completed up to the cancellation date.
  • Any outstanding dues must be settled before project closure.

6. Delays Caused by the Client

If a project is delayed due to:

  • Failure to provide required content
  • Lack of communication
  • Delayed approvals
  • Missing credentials or project information

Cocoa Media reserves the right to place the project on hold. Such delays do not qualify for refunds.

7. Refund Process

To request a refund, please contact us with:

  • Your full name
  • Project or invoice number
  • Payment details
  • Reason for the refund request

Our team will review your request and respond within 7–10 business days.

If approved, eligible refunds will be processed using the original payment method wherever possible.

8. Processing Time

Approved refunds are generally processed within 7–15 business days, depending on your payment provider or financial institution.

Cocoa Media is not responsible for delays caused by banks, payment gateways, or third-party payment processors.

9. Chargebacks

We encourage clients to contact us directly to resolve any billing concerns before initiating a chargeback or payment dispute.

Initiating an unjustified chargeback after services have been delivered may result in suspension of services and legal recovery of outstanding dues where applicable.

10. Changes to This Policy

Cocoa Media reserves the right to update or modify this Refund Policy at any time.

Any changes will become effective immediately upon publication on this page.

11. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Cocoa Media

Email: info@cocoamedia.in

Website: www.cocoamedia.in

We are committed to resolving concerns fairly, transparently, and as quickly as possible.