Terms – Cocoa Media

Terms

Welcome to Cocoa Media. These Terms & Conditions ("Terms") govern your use of our website and the services we provide. By accessing our website or engaging our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Cocoa Media

Cocoa Media is a digital agency offering professional services including, but not limited to:

  • Website Design & Development
  • E-commerce Development
  • Search Engine Optimization (SEO)
  • Social Media Marketing
  • Branding & Graphic Design
  • Content Creation
  • Digital Advertising
  • Website Maintenance & Support
  • Custom Web Applications

2. Acceptance of Terms

By using our website or purchasing any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

3. Project Engagement

A project begins only after:

  • The project scope has been agreed upon.
  • The required advance payment has been received.
  • Necessary content, credentials, and information have been provided by the client.

Any additional work outside the agreed scope may incur additional charges.

4. Payments

  • Payment terms will be specified in the quotation or proposal.
  • An advance payment may be required before work begins.
  • Remaining payments must be completed according to the agreed milestones or before project delivery.
  • Delayed payments may result in suspension of work until outstanding dues are cleared.

5. Client Responsibilities

The client agrees to:

  • Provide accurate information and project requirements.
  • Supply necessary content, images, logos, and branding materials.
  • Review submitted work promptly.
  • Provide approvals or feedback within a reasonable timeframe.

Project delays caused by late client responses may affect delivery timelines.

6. Revisions

Reasonable revisions are included as specified in the project proposal.

Major changes, additional features, or modifications outside the original scope will be treated as separate work and billed accordingly.

7. Intellectual Property

Upon full payment:

  • The client receives ownership of the final approved project deliverables.
  • Cocoa Media retains the right to showcase completed projects in its portfolio unless otherwise agreed in writing.
  • Third-party software, plugins, fonts, themes, images, or licensed assets remain subject to their respective licenses.

8. Website Content

Clients are solely responsible for ensuring that all content provided to Cocoa Media:

  • Does not violate copyright laws.
  • Does not infringe intellectual property rights.
  • Is lawful and suitable for publication.

Cocoa Media shall not be held responsible for content supplied by clients.

9. Third-Party Services

Projects may include third-party services such as:

  • Hosting providers
  • Domain registrars
  • Payment gateways
  • Email providers
  • Analytics platforms
  • Marketing tools
  • Plugins or APIs

Cocoa Media is not responsible for interruptions, policy changes, pricing updates, or service failures caused by third-party providers.

10. SEO & Marketing Disclaimer

While we follow industry best practices for SEO and digital marketing:

  • Search engine rankings cannot be guaranteed.
  • Traffic, leads, or sales cannot be guaranteed.
  • Results depend on competition, market conditions, search engine algorithms, and various external factors.

11. Project Delivery

Estimated delivery dates are based on timely client communication and approval.

Delivery timelines may be extended due to:

  • Client-requested revisions
  • Delayed content submission
  • Technical limitations
  • Third-party dependencies
  • Force majeure events

12. Cancellation & Refund Policy

Either party may terminate a project by written notice.

Payments made for completed work, consultations, design, development, or other services already delivered are generally non-refundable.

Refunds, if applicable, will be evaluated on a case-by-case basis.

13. Limitation of Liability

Cocoa Media shall not be liable for:

  • Loss of business
  • Loss of revenue
  • Data loss
  • Website downtime caused by third parties
  • Security breaches outside our control
  • Indirect or consequential damages

Our maximum liability shall not exceed the total amount paid by the client for the specific project.

14. Confidentiality

We respect the confidentiality of our clients.

Any confidential information shared during a project will not be disclosed to third parties except where required by law or with the client’s written permission.

15. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted access. Maintenance, updates, or unforeseen technical issues may temporarily affect availability.

16. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

17. Changes to These Terms

Cocoa Media reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of our website or services constitutes acceptance of the updated Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in the applicable jurisdiction.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Cocoa Media

Email: info@cocoamedia.in

Website: www.cocoamedia.in